You can find the validity of each ticket by clicking on "More details" next to the ticket in the webshop.

No. It is generally not possible to cancel or exchange your pass once purchased. Exceptions apply in the event of illness, accident or death, and a medical certificate must be provided in the event of illness or accident.

However, the pass insurance included in the price provides cover if the pass cannot be used owing to the following:
Weather conditions: Storm, avalanche danger and excessive snowfall that reduces the number of operating lifts (sections) in the station area to fewer than three* (if the nearest lift is more than 30 minutes by car/public transport from your vacation stay/accommodation location (perimeter tourism Adelboden-Frutigen-Lenk).
*excl. small lifts and individual ski lifts (see insurance terms and conditions).

Information regarding purchased ski passes for partial areas can be found under the general terms and conditions of “europe assistance”.

Your dynamically priced unused ticket is insured in case of accident/illness, death and certain weather conditions. You can find all the information here.

If you have a valid GA Travelcard or Half-Fare Card for the public transport in Switzerland, you will receive a 50% discount on of the tickets for single journeys and selected day passes. This is how it works:

• Put the ticket you want in the shopping cart
• Enter or confirm contact details
• Enter SwissPass card number and zip code, accept conditions. The discount can only be applied in the webshop if the ticket is loaded onto the SwissPass*
• The validity of the GA or Half-Fare travelcard is checked automatically; if the check is successful, the discount is granted
• Complete purchase

*If the subscription status cannot be checked with SwissPass (SBB), the discount will not be granted. In this case, buy your ticket at the ticket office and show your GA or Half-Fare travelcard. The GA Travelcard or Half-Fare Card is not valid for ski, sled or cross-country ski tickets.

Children between the ages of 6 and 16 with an SBB Junior or Children's Co-Travelcard travel free of charge on single journeys, provided they are accompanied by a parent or a companion with a valid ticket of the same name. The SBB Junior or Children's Co-Travelcard is not valid for skiing, sledging or cross-country skiing tickets.

You can find all the information about the operating hours here.

If you have a data carrier from SKIDATA or a SwissPass card, you can load your pass directly onto this data carrier during the booking process.

If you do not have a SKIDATA data carrier or a SwissPass, select the “pick-up” option when booking online. You will receive an e-mail confirmation with which you can pick up your pass at all ticket offices or a cable car ticket machine in the Adelboden-Lenk ski region.

Yes. Ski passes are available at all ticket offices at the daily price displayed online.

You find the 23-digit number of the keycard (SKIDATA data carrier) on the back of the card, it can be saved during the online ordering process. This must be in the following format:
xx - xxxx xxxx xxxx xxxx - x

Keycards from SKIDATA with the two initial digits 29- cannot be used for online booking. Alternatively, you can exchange the media at checkout or choose the “pick-up” option when ordering online.

The 12-digit SwissPass data carrier number (visible on the back) can be saved during the online ordering process. This must be in the following format: 
Sxx-xxx-xxx-xxx

Tickets on the SwissPass can also be viewed in the SwissPass account (https://www.swisspass.ch/plus/leistungen?lang=en).

Attention: Only load 1 ticket per day of validity onto the SwissPass, otherwise the validity cannot be checked and activated at the turnstile. And only the SwissPass card can be used, it is not possible to use the SwissPass Mobile (via app on mobile device). 

Vouchers from the Ski- and Bikeregion Adelboden-Lenk (sold by Bergbahnen Adelboden-Lenk AG, Bergbahnen Engstligenalp AG, Tschentenalp AG and Elsigen-Metsch) can be redeemed in the webshop (click here for more information). This is not possible with other vouchers, e.g. from Tourismus Adelboden-Lenk-Kandersteg (TALK AG) or Lenk-Simmental Tourismus. Take these vouchers to a sales point of the mountain railroads, where you can redeem all vouchers of the Ski- and Bikeregion Adelboden-Lenk.