FAQ Webshop

Don’t wait any longer – buy your pass online now. Your pass can be loaded onto a SKIDATA data carrier or the SwissPass. The data carrier can be reused for your next ticket purchase.

If you do not have a SKIDATA data carrier or a SwissPass, select the “Pick-up” option when booking online. You will receive an e-mail confirmation with which you can pick up your pass at our ticket offices.

Online: You can buy your ski pass from the comfort of your home in our webshop at www.adelboden-lenk.ch and pay using the most commonly accepted methods.

If you prefer not to book online, you can buy your pass in advance at one of our numerous points of sale (cable car ticket offices, tourist centres, hotels, Münsingen service area (December–March).

Yes. Ski passes are available at all ticket offices at the daily price displayed online.

If you have a data carrier from SKIDATA or a SwissPass, you can load your pass directly onto this data carrier during the booking process.

If you do not have a SKIDATA data carrier or a SwissPass, select the “pick-up” option when booking online. You will receive an e-mail confirmation with which you can pick up your pass at all ticket offices or a cable car ticket machine in the Adelboden-Lenk ski region.

No. However, we recommend you to register, because your data including payment method are already stored for repeated bookings. This way you can get to the slopes even faster.

No. It is generally not possible to cancel or exchange your pass once purchased. Exceptions apply in the event of illness, accident or death, and a medical certificate must be provided in the event of illness or accident.

However, the pass insurance included in the price provides cover if the pass cannot be used owing to the following:
Weather conditions: Storm, avalanche danger and excessive snowfall that reduces the number of operating lifts (sections) in the station area to fewer than three* (if the nearest lift is more than 30 minutes by car/public transport from your vacation stay/accommodation location (perimeter tourism Adelboden-Frutigen-Lenk).
*excl. small lifts and individual ski lifts (see insurance terms and conditions).

Information regarding purchased ski passes for partial areas can be found under the general terms and conditions of “europe assistance”.

No. It is generally not possible to cancel or exchange your pass once purchased. Exceptions apply in the event of illness, accident or death, and a medical certificate must be provided in the event of illness or accident. In this case, your pass will be refunded and you can book a pass for a different day.

The pass insurance included in the price provides cover if the pass cannot be used owing to the following:

Weather conditions: Storm, avalanche danger and excessive snowfall, which reduces the number of operating lifts (sections) in the station area to fewer than three* (if the nearest lift is more than 30 minutes by car/public transport from your vacation stay/accommodation location (perimeter tourism Adelboden-Frutigen-Lenk).
*excl. small lifts and individual ski lifts (see insurance terms and conditions).

Information regarding purchased ski passes for partial areas can be found under the general terms and conditions of “europ assistance”.

If operations are completely suspended owing to bad weather, force majeure (e.g., avalanche danger) or for safety reasons before 12 noon, you will receive half of the ski pass price back. There is no entitlement to a refund in the event of operational disruptions or due to seasonal, reduced cable car operations.

Your dynamically priced unused ticket is insured in case of accident/illness, death and certain weather conditions. You can find all the information here.

No. The pass insurance included in the price provides cover if the pass cannot be used owing to the following:

Weather conditions: Storm, avalanche danger and excessive snowfall, which reduces the number of operating lifts (sections) in the station area to fewer than three* (if the nearest lift is more than 30 minutes by car/public transport from your vacation stay/accommodation location (perimeter tourism Adelboden-Frutigen-Lenk).

*excl. small lifts and individual ski lifts (see insurance terms and conditions).

Information regarding purchased ski passes for partial areas can be found under the general terms and conditions of “europe assistance”.

Yes. The same conditions apply to hotels or the Tourist Centre as ticket offices. Passes are also dynamically priced and identical to the daily price in the webshop and at cable car ticket offices.

Your ski pass can be loaded onto a data carrier from SKIDATA or a SwissPass (SwissPass card). The data carrier can be reused for the next pass purchase.

If you do not have a SKIDATA data carrier or a SwissPass, select the “pick-up” option when booking online. You will receive an e-mail confirmation with which you can pick up your pass at all ticket offices or a cable car ticket machine in the Adelboden-Lenk ski region. You can reuse the Keytix we issue next time you visit us.

The 23-digit number of the SKIDATA data carrier (visible on the back) can be saved during the online ordering process. This must be in the following format:
xx - xxxx xxxx xxxx xxxx - x

KeyCards from SKIDATA with the two initial digits 29- cannot be used for online booking. Alternatively, you can exchange the media at checkout or choose the “pick-up” option when ordering online.

The 12-digit SwissPass data carrier number (visible on the back) can be saved during the online ordering process. This must be in the following format: 
Sxx-xxx-xxx-xxx

Only the SwissPass card can be used, it is not possible to use the SwissPass Mobile (via app on mobile device). If the booking on the SwissPass is successful, the tickets can also be viewed in the SwissPass account (https://www.swisspass.ch/plus/leistungen?lang=en).

If you do not have a SKIDATA data carrier or a SwissPass, select the “pick-up” option when booking online. You will receive an e-mail confirmation with which you can pick up your pass at all ticket offices or a cable car ticket machine in the Adelboden-Lenk ski region.

In our webshop, you can use the following payment methods in addition to Visa or MasterCard: Twint, PostCard, Post DirectPay, Reka-Card and SwissPass invoice.

A dynamic pricing model is – as the name suggests – dynamic and continuously recalculates ski pass prices. An algorithm calculates the price. The current price is made up of various factors – season phase (high or low season), day of the week, booking date, current booking status in the webshop and, from a certain point onwards, the weather forecast. In any case, the earlier you book your pass, the cheaper the price. The price seen is always the cheapest, and it will not go down.

With our new pricing strategy, we want to offer guests the best possible service because those who book early benefit from attractive booking discounts. In contrast to the previous system with fixed prices, the dynamic pricing model does justice to various price perceptions, which means we are again appealing to a greater number of guests with a decreased willingness to pay.

The dynamic pricing model can also direct guest flows, making the on-site experience even better for you as a skier. The aim is to utilize the facilities and areas of Adelboden-Lenk more evenly, to make skiing more attractive in terms of price during the low season and to reduce waiting times in the valley and at facilities in the ski areas.

The following pass categories are priced dynamically:

• Half-day to 14-day pass and 20-day pass
• Sledging pass Betelberg, Tschenten and Elsigen
• 5 in 7 days and 10 in 14 days

Excluded:

• Single and return rides in all sub-areas of the Adelboden-Lenk ski region
• Sledging passes for Engstligenalp and Sillerenbühl
• All summer passes
• Season passes for residents and Top4
• Scorecards
• Group passes
• Ski passes with special categories
• Winter hiking passes

Generally, the earlier you book, the cheaper your pass. The price will not go down.

You also save money as a guest if you book outside the high season or for lower-demand days (e.g., weekdays instead of weekends). We recommend buying your ski pass in the webshop because guests who book early benefit from lower prices.

You can find the current prices in our webshop.The price at our ticket offices always corresponds to the daily online price.

Yes. All ski passes are available at all ticket offices at the daily price displayed online.

You can find the current daily price in the webshop at www.adelboden-lenk.ch.

The earlier you book, the cheaper the price. The pass price will not be lower if you wait.

No. Unlike in the past, pass prices are the same regardless of the sales channel.

With the dynamic pricing model, the following always applies - the earlier you buy your ski pass, the cheaper it is. The pass price shown is always the cheapest, and it will not go down. If you buy your ski pass in advance, either online or at a ticket office, you will have the best price. However, if you buy your pass on the day, the price is the same in the webshop and at our ticket offices. The displayed price for the current day and all further days remains unchanged in the webshop and at our ticket offices during operating hours.

You save time, don’t have to queue and enjoy more twists and turns on the slopes. You can load your pass directly onto a SKIDATA data carrier (Adelboden-Lenk or another ski resort with the skidata system) and pass directly through the turnstile without queuing. Also, you will get the best pass price if you book early.

Our dynamic pricing model is based on the principle of supply and demand. While supply is basically fixed, demand fluctuates and therefore the price. The maximum price for a particular day and ticket is defined based on the demand from our guests. This means that you as a guest actively control the price development and influence the maximum price for a specific day and ticket. What we can guarantee you in any case is the following: The earlier you book, the cheaper your ticket will be and the price will not fall. All prices for all tickets can be viewed transparently at any time in our webshop. You are also welcome to actively monitor the prices in the webshop and only book when the time/price is best for you. However, you should be aware that the longer you wait, the higher the price will tend to rise due to the demand that has already been realized. Finally, it is important for you to know that the price only increases as long as demand is realized. We therefore always strive to offer the most attractive price possible at all times.

An algorithm sets the price. Factors affecting the price calculation are the seasonal phase, day of the week, booking date, current demand and the weather forecast from a certain point onwards. In any case, those who book early benefit. The price seen is always the cheapest, and it will not go down.

The algorithm continuously recalculates ski pass prices. It takes account of various factors such as seasonal phase (high or low season), day of the week, booking date, current booking levels for the corresponding day and the weather forecast. All pass prices shown for that day remain the same.

No. Today’s pass prices remain the same. The displayed price for the current day does not change during operating hours (either online or at the ticket office) and is valid for the entire ski day.

No. The currently displayed price is the best possible offer. There are no last-minute deals or flash-sale reductions. The earlier you book, the cheaper your pass. The price will not go down.

Multi-day passes are also priced dynamically. For subsequent days, it is worth comparing prices. In any case, the earlier you book, the cheaper your pass. The price will not go down.

No. Compared to the previous pricing model with fixed prices, ski passes are now cheaper on many days. The earlier you book, the lower the pass price. You can benefit from lower prices on days with low demand (e.g., in low season or on weekdays). Prices increase due to high demand during the peak season and at weekends. In any case, those who book early benefit because the price seen is always the cheapest, and it will not go down.

This depends on many factors. If demand for ski passes on a particular day is high, the price will increase – but the earlier you book, the cheaper the price. So early bookers may pay less than before despite high demand. The algorithm continuously recalculates ski pass prices and takes account of various factors such as seasonal phase (high or low season), day of the week, booking date, the current booking levels for the corresponding day and the weather forecast.

We can’t predict that because the algorithm continuously recalculates ski pass prices. It takes account of various factors such as seasonal phase (high or low season), day of the week, booking date, the current booking levels for the corresponding day and the weather forecast. In any case, it always pays to book early. The price seen is always the cheapest, and it will not go down.

No. The group rates and the prices for schools are not priced dynamically. However, there are two different fixed rates. If you are travelling with a group, we recommend comparing the fixed group rates with the current dynamic rates in the webshop store before booking.

No. You will continue to pay a fixed price for annual and seasonal passes.

With the introduction of the dynamic pricing model, we aim for a more balanced utilization of the facilities, which will also benefit you as a seasonal/annual pass holder. You will continue to pay a fixed price for seasonal or annual passes.

Yes. Prices for children and young people are related to the dynamics of the adult pass price. The algorithm continuously recalculates ski pass prices. This takes account of various factors such as seasonal phase (high or low season), day of the week, booking date, the current booking levels for the corresponding day and the weather forecast.

In any case, it pays to book early because the pass price will not go down.

Yes, we are introducing the Kids-Saturday-promotion especially for families. The following three sub-areas offer the 1-day ticket for children every Saturday at the attractive fixed price of CHF 15: Betelberg Lenk, Engstligenalp Adelboden, Tschentenalp Adelboden

In addition, we will continue to offer beginner tickets on the Lenk Betelberg, which, as last winter, are available at the fixed price of CHF 37 for adults and CHF 19 for children in the "Stoss" children's area and CHF 25 for adults and CHF 15 for children on the "Mauren" ski lift.

With these targeted family promotions and in combination with our great fun & children's offers on the mountain, we are convinced that we will continue to be attractive for families in this way.

Prices for children and young people are related to the dynamics of the adult pass price. The algorithm continuously recalculates ski pass prices. This takes account of various factors such as seasonal phase (high or low season), day of the week, booking date, the current booking levels for the corresponding day and the weather forecast. In any case, it pays to book early because the pass price will not go down.

No. Compared to the previous pricing model with fixed prices, ski passes are now cheaper on many days. Prices for children and young people are related to the dynamics of the adult pass price. The algorithm continuously recalculates ski pass prices. This takes account of various factors such as seasonal phase (high or low season), day of the week, booking date, the current booking levels for the corresponding day and the weather forecast. On days with low demand (e.g., low season or weekdays), you benefit from lower prices. During the peak season and at weekends, prices increase due to high demand.

In any case, it pays to book early because the pass price will not go down.

Compared to the previous pricing model with fixed prices, ski passes are now cheaper on many days. The earlier you book, the lower the price, and this applies to families as well. Families benefit from lower prices on days with low demand (e.g., low season or weekdays). Prices increase due to high demand during the peak season and at weekends.

In any case, the earlier families book their passes, the cheaper they are. The price seen is always the cheapest, and it will not go down.

Yes. Senior prices are now the same as for adults.

Our active senior guests are already taking advantage of the opportunity to ski on weekdays, bypassing busier times and enjoying an even more attractive skiing experience. Seniors continue to benefit from lower prices when visiting Adelboden-Lenk on less busy days. Depending on the time of booking or the selected day of the week, pass prices may even be cheaper than under the old system. Remember, those who book early benefit. The price seen is always the cheapest, and it will not go down.

You can find the validity of each ticket by clicking on "More details" next to the ticket in the webshop.

If you have a valid GA Travelcard or Half-Fare Card for the public transport in Switzerland, you will receive a 50% discount on single journeys on the ticket. This is how it works:

• Put the ticket you want in the shopping cart
• Enter or confirm contact details
• Enter SwissPass card number and zip code, accept conditions. The discount can only be applied in the webshop if the ticket is loaded onto the SwissPass*
• The validity of the GA or Half-Fare travelcard is checked automatically; if the check is successful, the discount is granted
• Complete purchase

*If the subscription status cannot be checked with SwissPass (SBB), the discount will not be granted. You will then receive the normal online fare. The GA Travelcard or Half-Fare Card is not valid for ski, sled or cross-country ski tickets.

Children between the ages of 6 and 16 with an SBB Junior or Children's Co-Travelcard travel free of charge on single journeys, provided they are accompanied by a parent or a companion with a valid ticket of the same name. The SBB Junior or Children's Co-Travelcard is not valid for skiing, sledging or cross-country skiing tickets.

Unfortunately, it is not yet technically possible for our vouchers to be redeemed online in the webshop. Please present your voucher at the cable car ticket office in person.

Gift vouchers for various amounts can be purchased from us. These vouchers can only be redeemed at cable car ticket offices and used to buy (for example) dynamically priced ski passes. Vouchers for day passes are also available. If the quoted price on the desired ski day is higher than the value of the voucher, the difference must be paid. If you want to buy a voucher, you can do this in the webshop or ticket office. We will be happy to help you.

No. Unfortunately, for technical reasons, gift vouchers cannot be redeemed online. However, a gift voucher can be used for payment in numerous mountain restaurants or in person at a ticket office.

You can find all the information about the operating hours here.

After completing the booking process, you will immediately receive a binding booking confirmation by e-mail. If you do not receive an e-mail, please check the following or contact us directly:

• Did you enter the correct mail address? If not, we can quickly sort this out for you.
• Is the mail in your spam folder?

If your payment method is not accepted, there may be something wrong with the information you have entered. Maybe your credit card has expired, your limit has been reached, or your card has been blocked. Check the entered data again or choose another payment method. In our webshop, you can use the following payment methods besides Visa and MasterCard: Twint, PostCard, Post DirectPay, Reka-Card and SwissPass invoice.

Our own keycards and also some keycards from other ski resorts are accepted in our webshop. In any case, the Keycard-Number must begin with the digits "01...", otherwise you will not be able to use it in our webshop. Check the data you have entered again and, if necessary, use a different data carrier or select the "Pick up at a cash desk" method.

Unfortunately, it is not yet technically possible for our vouchers to be redeemed online in the webshop. Please present your voucher at the cable car ticket office in person.

No. If your SKIDATA data carrier or SwissPass is defective, it must be replaced before use. Please get in touch with our sales outlets or your SwissPass provider.