FAQ Webshop

No. However, we recommend you to register, because your data including payment method are already stored for repeated bookings. This way you can get to the slopes even faster.

Your ski pass can be loaded onto a data carrier from SKIDATA or a SwissPass. The data carrier can be reused for the next pass purchase.

If you do not have a SKIDATA data carrier or a SwissPass, select the “pick-up” option when booking online. You will receive an e-mail confirmation with which you can pick up your pass at all ticket offices or a cable car ticket machine in the Adelboden-Lenk ski region. You can reuse the Keytix we issue next time you visit us.

In our webshop, you can use the following payment methods in addition to Visa or MasterCard: Twint, PostCard, Post DirectPay, Reka and SwissPass invoice.

You can find all the information about the operating hours here.

A dynamic pricing model is – as the name suggests – dynamic and continuously recalculates ski pass prices. An algorithm calculates the price. The current price is made up of various factors – season phase (high or low season), day of the week, booking date, current booking status in the webshop and, from a certain point onwards, the weather forecast. In any case, the earlier you book your pass, the cheaper the price. The price seen is always the cheapest, and it will not go down.

With our new pricing strategy, we want to offer guests the best possible service because those who book early benefit from attractive booking discounts. In contrast to the previous system with fixed prices, the dynamic pricing model does justice to various price perceptions, which means we are again appealing to a greater number of guests with a decreased willingness to pay.

The dynamic pricing model can also direct guest flows, making the on-site experience even better for you as a skier. The aim is to utilize the facilities and areas of Adelboden-Lenk more evenly, to make skiing more attractive in terms of price during the low season and to reduce waiting times in the valley and at facilities in the ski areas.

The mountain cable cars in the Adelboden-Lenk ski region are introducing a new, dynamic pricing model for the 2023/24 winter season. With the new pricing strategy, we want to offer our guests the best possible service because those who book early benefit from attractive early booking discounts. The pass prices will no longer go down.

Generally, the earlier you book, the cheaper your pass. The price will not go down.

You also save money as a guest if you book outside the high season or for lower-demand days (e.g., weekdays instead of weekends). We recommend buying your ski pass in the webshop because guests who book early benefit from lower prices.

You save time, don’t have to queue and enjoy more twists and turns on the slopes. You can load your pass directly onto a SKIDATA data carrier (Adelboden-Lenk or another ski resort with the skidata system) and pass directly through the turnstile without queuing. Also, you will get the best pass price if you book early.

In addition to the fact that families also benefit from attractive early booking discounts thanks to the dynamic pricing model, the following three sub-areas offer the 1-day ticket for children every Saturday at the attractive fixed rate of CHF 15.00: Betelberg Lenk, Engstligenalp Adelboden, Tschentenalp Adelboden.

No. The group rates and the prices for schools are not priced dynamically. However, there are two different fixed rates. If you are travelling with a group, we recommend comparing the fixed group rates with the current dynamic rates in the webshop store before booking.

After completing the booking process, you will immediately receive a binding booking confirmation by e-mail. If you do not receive an e-mail, please check the following or contact us directly:

• Did you enter the correct mail address? If not, we can quickly sort this out for you.
• Is the mail in your spam folder?

If your payment method is not accepted, there may be something wrong with the information you have entered. Maybe your credit card has expired, your limit has been reached, or your card has been blocked. Check the entered data again or choose another payment method. In our webshop, you can use the following payment methods besides Visa and MasterCard: Twint, PostCard, Post DirectPay, Reka and SwissPass invoice.

Unfortunately, it is not yet technically possible for our vouchers to be redeemed online in the webshop. Please present your voucher at the cable car ticket office in person.

No. If your SKIDATA data carrier or SwissPass is defective, it must be replaced before use. Please get in touch with our sales outlets or your SwissPass provider.

The mountain cable cars in the Adelboden-Lenk ski region are introducing a new, dynamic pricing model for the 2023/24 winter season. With the new pricing strategy, we want to offer our guests the best possible service because those who book early benefit from attractive early booking discounts. The pass prices will no longer go down. Do you have questions about the dynamic pricing model? Here you can find the answers.

Don’t wait any longer – buy your pass online now. Your pass can be loaded onto a SKIDATA data carrier or the SwissPass. The data carrier can be reused for your next ticket purchase.

If you do not have a SKIDATA data carrier or a SwissPass, select the “Pick-up” option when booking online. You will receive an e-mail confirmation with which you can pick up your pass at our ticket offices.

If you have a valid GA Travelcard or Half-Fare Card, you will receive a 50% discount on single journeys on the ticket. This is how it works:

• Put the ticket you want in the shopping cart
• Enter or confirm contact details
• Enter SwissPass card number and zip code, accept conditions
• The validity of the GA or Half-Fare travelcard is checked automatically; if the check is successful, the discount is granted
• Complete purchase

If the subscription status cannot be checked with SwissPass (SBB), the discount will not be granted. You will then receive the normal online fare. The GA Travelcard or Half-Fare Card is not valid for ski, sled or cross-country ski tickets.

Children between the ages of 6 and 16 with an SBB Junior or Children's Co-Travelcard travel free of charge on single journeys, provided they are accompanied by a parent or a companion with a valid ticket of the same name. The SBB Junior or Children's Co-Travelcard is not valid for skiing, sledging or cross-country skiing tickets.

Your unused ticket is insured in case of accident/illness, death and certain weather conditions. You can find all the information here.

There is no entitlement to ticket refunds in the event of accident or illness. When purchasing the Adelboden-Lenk season ticket, insurance to cover this risk can be taken out for CHF 35.00 per person. The possibility of taking out insurance at a later date is excluded after the pass has been used for the first time. It is the customer's responsibility to assert any claims for reimbursement against the insurance company. Refunds can be claimed until the end of the current season at the latest, after which the claim for refund expires.

Contact in the event of a claim

Europ Assistance (Schweiz) Versicherungen AG
Avenue Perdtemps 23, 1260 Nyon, Schweiz

claims@europ-assistance.ch, +41 (0) 22 939 22 96
https://ski-ch.eclaims.europ-assistance.com/home

No. The pass insurance included in the price provides cover if the pass cannot be used owing to the following:

Weather conditions: Storm, avalanche danger and excessive snowfall, which reduces the number of operating lifts (sections) in the station area to fewer than three* (if the nearest lift is more than 30 minutes by car/public transport from your vacation stay/accommodation location (perimeter tourism Adelboden-Frutigen-Lenk).

*excl. small lifts and individual ski lifts (see insurance terms and conditions).

Information regarding purchased ski passes for partial areas can be found under the general terms and conditions of “europe assistance”.